Ragain, Allen Development

Learn more about Crucial Conversations®

The best way to learn more about Crucial Conversations® Training is to attend an Executive Briefing or a Public Workshop.  In the meantime, the resources here will help you to discover what the training is all about, how the course is structure, the impact that it has had for people and organizations alike, and more . . .

Training Information

1. Course Details (pdf)
   

2. Content Overview (pdf)
   

3. Training Delivery Options

The Skills

1. Content Overview (pdf)
   

2. Crucial Conversations
   

3.     - Chapter 1 (pdf)

Corporate Case Studies

Discover how leading organizations turned to Crucial Conversations® Training to solve their chronic and pressing problems.

Download the latest examples of how Crucial Conversations® Training has enabled the following organizations to achieve big change, fast.

Excel Polymers

See how Crucial Conversations Training improves customer relations and secures new business for worldwide manufacturing company.

Maimonides Medical Center

See how Crucial Conversations Training built a culture of respect and improved patient safety.

Robroy Industries

See how Crucial Conversations Training improved sales per employee by 15 percent and quality by 50 percent.

Cook Children's Health Care System 

Uniting a divided executive team results in #1 ranking in employee satisfaction.

Sprint 

IT department improves productivity 93 percent.

AT&T 

IT billing costs reduced by 30 percent with Crucial Conversations® Training.

Lockheed Martin 

Crucial Conversations® Training helps win $200 billion contract.